Before You Ask, the Answer is Probably Here

Can I pick custom colours for Merch?


We do not change the colours of our items as per requests. We pick the colours because we think they look best. There are some items we sell that are in-store only they may be a different colour or style.




The item I want is Sold Out! What do I do???


If an item is sold out, it is because we do not have any in stock or we can no longer get that item. We do not know when it will be coming back or if it will be coming back. If you see it and you like it… you know what to do!




What is the best method to reach out to Alpine Addicts?


For any questions & comments about anything Alpine Addicts, email

info@alpine-addicts.com

Instagram and Facebook messages get forgotten. Emails are forever!




All Things Shipping


Free Shipping in Canada on orders over $100 (before taxes)

Shipping Charges

-Canada $17.00

-USA $21.00

-International $37.00

We know these are big numbers, but these are what we pay to get your stuff to you. Sometimes it’s more… No, we cannot give special shipping costs because you bought one item. It is the same cost for 1 t-shirt as it is for 3 hoodies.

Tracking

All packages will have a tracking number, so any MIA package disputes will have to go through Canada Post. We may have a 3-5 business day processing time in addition to the following Canada Post delivery estimates:

-Within BC: 2-5 Business Days

-Everywhere else in Canada: 5-10 Business Days

-International: 7-21 Business Days

**May be longer in the event of scheduled postal service delays




Returns & Exchanges


You can exchange for a different sized item by emailing info@alpine-addicts.com. You will be

responsible for the return shipping fees. If the item is unworn and in new condition, we will send out the requested replacement for no further shipping cost.

No returns are accepted at this time unless we have somehow screwed up the item or order. We want perfect but were only human. Shit happens, well fix it if it is our fault!




Why isn't anyone getting back to me?


We have lives and we are not always around to answer questions. We will get to you when we can, which falls within our business hours. If it’s the weekend, you probably won’t hear back from us until Monday.